Client Support
A Partner In Your Success
We know that your time is valuable, and we’re dedicated to making your experience as seamless and stress-free as possible. Our Support team is here to ensure that your marketing campaigns run smoothly, and you get the results you need—without any hassle. Whether you need guidance, troubleshooting help, or just a quick question answered, we’re here for you.
If you need assistance, please email us at success@elitelistings.com. We’re here to answer your questions and resolve any issues. Your success matters to us! To ensure a swift response, include a detailed description of the problem you’re facing.
Monday-Thursday: 7:00 AM to 3:00 PM PT
Friday: 7:00 AM to 3:00 PM PT
Our Commitment to Excellent Support
Our team is trained to handle all aspects of our product, with a deep understanding of real estate marketing. We’re here to listen, solve problems, and make sure you feel confident using our system.
We don’t just answer your questions; we ensure they’re fully resolved. We’ll follow up to make sure you’re satisfied with the solution and see if you have any additional needs.
We’re always looking to improve. Your feedback is invaluable, and we use it to enhance our product and support services. Share your thoughts with us at productfeedback@elitelistings.com.
Customer Frequently Asked Questions:
How is Elite Listings different than purchasing leads?
Elite Listings doesn’t just provide leads—it builds your brand in your chosen neighborhood. Our automated marketing creates top-of-mind awareness, so prospects already recognize your name before they even decide to sell.
What makes your service different from other real estate marketing tools?
We focus on “done-for-you” marketing, using a mix of high-quality digital ads and lists tailored to your target area. With Elite Listings, you don’t need to worry about the details; we handle everything while you watch your listings grow.
How does the automated marketing process work?
You simply select your target area, provide some information about yourself, and we handle the rest. Our system automatically manages your marketing to maximize local visibility.
How do I choose the target area for my marketing campaigns?
Choosing your target area is simple—just use our user-friendly interface to select the specific area you want to focus on, and set a monthly budget you’re comfortable with.
What neighborhood should I target to get the best results?
We recommend choosing a neighborhood that you are familiar with, like the one you live in or is near to you. Focus on the area where you want to be the top agent, and our marketing will ensure you’re seen as the local expert.
When I reserve my target area, is it exclusive?
Yes, the homes we assign you are exclusive to you.
What is the cost of using your service, and are there different pricing plans?
We offer flexible monthly and annual subscription plans. Check out this page to see the prices for your target area.
What kind of contract do I have to sign?
We don’t require long-term contracts. Our service operates on a monthly subscription basis, giving you the flexibility to cancel anytime if you’re not satisfied. However, we do offer discounts if you are willing to commit to a longer subscription term.
Is there a minimum contract period for using the service?
No, there is no minimum contract period. You can subscribe month-to-month, and you’re free to cancel whenever you want without penalties.
Are there any setup fees?
No, we don’t charge any setup fees. You only pay for your monthly subscription and the target areas you choose.
Help! I forgot my password!
Don’t worry! Go to the login page and click on the “forgot password” link. You’ll receive an email with instructions on how to reset your password.
How do I cancel my subscription?
You can cancel your subscription anytime within the product interface, or by emailing us at success@elitelistings.com. We’ll process the cancellation immediately with no hidden fees.
How do I contact the support team if I have questions or need help?
To contact the support team, please send an email to success@elitelistings.com. We’ll be happy to help you with any questions or issues. For the fastest response time, please include a detailed message about the issue you’re experiencing.
I have a different question.
No problem—just email us at success@elitelistings.com, and we’ll open a support ticket for you. For the fastest resolution, please provide a detailed description of your question or issue.
How accurate is your data?
We source our data from industry-leading data sources to ensure it is accurate and up-to-date. We receive regular data updates to ensure we are targeting the correct buyers and sellers in your target area.